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Focal Expands into Customer Experience with Berry Support Acquisition

Oklahoma City, OK – May 1, 2022 – Focal Software, a leading enterprise platform in the eCommerce industry, today announced that it has acquired Berry Support, a customer experience company, expanding its offerings into customer support and customer relationship management (CRM). The acquisition is a further step in the company’s mission to be the leading platform for the eCommerce industry.  

Berry Support is a multi-channel customer support and CRM platform serving eCommerce merchants communicating with their customers on Shopify, Facebook, Instagram, Twitter, WhatsApp, SMS, email, or live chat. Berry Support will allow Focal customer service teams to manage all tickets, customer service requests or chat in one place. Additionally, the CRM module will help merchants manage historical information such as chat and message history across multiple channels, order cancellations, refunds, or duplicate orders with the click of a button.

“I am honored to be joining the Focal team and to help build the first-of-its-kind platform in the eCommerce industry to help online merchants grow their business. I’m passionate about what we have been building at Berry Support and excited to integrate what we have built into the Focal platform. I truly believe that with the partnership between Focal and Berry Support we are going to change the game. I am excited to continue this path with Jay and his team to bring this vision to life.”

About Focal

Software is a business management platform for the eCommerce industry. Focal simplifies and streamlines online selling by providing one-stop software and services solutions for online sellers. Online sellers no longer need to pay multiple software vendors. Focal Software is consolidating operations, financials, and customer support to help brands focus on what matters – growing their brand. To learn more visit


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