The Complete eCommerce Customer Support Platform
Focal Software is an all-in-one customer support platform that brings together information from multiple channels, allowing you to reply to customers across all channels, view order data, and collaborate with your team, all in one intelligent and simplified platform. This enables you to provide outstanding customer support, increase customer satisfaction, and maximize revenue!
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The All-in-One Customer Support Platform
Your customer support and experience are what will differentiate you from your competitors. That is why Focal’s well-designed eCommerce help desk provides an easy-to-use and integrated channel to reply to customers across all channels, simplifying your organization’s multi-channel customer support mechanism.
The Focal Software Advantage
Single Dashboard for Support Tickets
Manage all your support tickets in one place, enabling you to keep track and work on customer queries in seconds. One dashboard to manage customer support and queries from your storefront, Facebook, Instagram, Twitter, WhatsApp, or SMS.
Collaborate & Succeed with your team
Teamwork is dreamwork when you get all the required information in a unified dashboard and can even assign tasks to team members to make them productive and efficient.
Fully-integrated with Shopify
Our Shopify integration ensures that you can source all the order details on the platform, meaning no more manual searches or inputs.
Automated Assistance
The software allows you to define workflows and effortlessly automate manual and repetitive messages for faster turnaround, enabling timely customer response.
Get Started with Focal Today
The value of good customer support and management software cannot be understated, especially in an age where competition in the eCommerce space is growing every passing day. Focal helps you manage your store’s customer service with an all-in-one dashboard designed for eCommerce and DTC brands.
Get started with a 14-day complimentary trial today and take the leap towards providing top-notch customer service!
Benefits of a Customer Support Management Tool
Multi-Channel Customer Support
From email, SMS, Messenger, WhatsApp, Live Chat, Twitter, or any other channel, our end-to-end eCommerce platform makes sure you never miss out on any notification, providing a single view for all of your customer queries.
Enhanced Productivity & Collaboration
Not only can you view customer queries and data in a single dashboard, but you can also even leave private notes, assign tasks, or unassign tickets seamlessly, providing your customer with a faster, more effective, and efficient customer experience.
Track Tickets & Activities Using Specific Tags
Stay accountable and keep track of all your customer activities by adding specific tags that can help differentiate and easily find particular activities or tickets.
Instant Access To Shopify Order Details
Get all the details about your customer or their Shopify order within the application, enabling you always to have it at your fingertips.
Easy Refund & Edit To Order Data
The integrated eCommerce platform allows you to edit, refund, duplicate, cancel or create a new order for your customer instantly, without the need for switching windows.
Provide Instant Automated Responses To Customers
90% of customers rate an “immediate” response as essential. Using built-in macros allows you to create templates and automated workflows for frequently asked queries, enabling your answer to be instantaneous and valuable.
Get Started with Focal Today
Get every feature you create an outstanding customer support solution for your brand. From full-fledged CRM, an integrated helpdesk, and a multi-channel inbox to support live chat, manage customer activities and pull orders from the Shopify app. With Focal, you can turn customer happiness into a long-term revenue stream.
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Frequently Asked Questions
Focal’s Customer Support and CRM is your one-stop customer support desk for multi-channel support. You can handle customer inquiries, refunds, and store customer information in one spot.
Shopify, Amazon, WooCommerce, BigCommerce, and many more to come.
SMS, WhatsApp, Messenger, storefront, Twitter, and Instagram.
To put it simply, it is the “automatic answering machine” when you are not there to answer your customers’ questions. The bot acts as the human to ensure the customer is being taken care of while you are away.
Yes. Our automated tool will be able to easily track past orders and issue refunds, if needed.
