Case Studies

Hopper Group

Rick Hopper is a serial entrepreneur and eCommerce innovator, best known as the founder of ReadeREST and a successful Shark Tank participant. Over the years, Rick and his operations team have managed several fast-growing brands, including ReadeREST and Wicked Good, selling across Amazon, Shopify, Walmart, and more. Despite this success, Rick’s team faced a recurring operational challenge: no platform could truly unify their accounting, inventory, and eCommerce data—especially when it came to handling light manufacturing and complex inventory.

The Challenge

Like many modern eCommerce businesses, Rick’s companies depended on QuickBooks for years.
However, the limitations of QuickBooks—especially when paired with third-party inventory tools—
meant the team was forced to rely on spreadsheets, manual workarounds, and constant reconciliation
headaches. Previous attempts to implement solutions like SOS Inventory, Fishbowl, and others had
failed to deliver the needed flexibility, reporting, and deep eCommerce integrations.

 

Rick’s team needed:

  • Native integration with Amazon, Shopify, Walmart, and more
  • Real-time inventory, accounting, and manufacturing management
  • Automated, granular reporting (profitability by SKU, sales tax by state, etc.)
  • A frictionless onboarding and migration experience for multiple brands and entities
  • A partner willing to move fast, customize as needed, and listen to feedback

The Solution

Rick connected with Focal Software in mid-2025. After in-depth demos and collaborative discussions,
Focal’s team worked closely with Rick and his team along with their CPAs to map requirements, fasttrack critical features, and ensure a smooth migration. Focal offered a transparent roadmap and
delivered.

Implementation Highlights

  • Go Live: August 2025, for two of Rick’s companies
  • Modules Deployed: Inventory, Accounting, Order Management, Advanced Analytics
  • Key Integrations: Amazon, Shopify, Walmart, and banking/credit card feeds
  • Customizations: Fast-tracked “light manufacturing” and build assemblies
  • Onboarding: Focal’s new “Mission Control” dashboard made migration and setup easy

The Results

  • All-in-One Platform: Rick’s team now manages accounting, inventory, and sales across all channels in one place, with real-time data and actionable insights.
  • Fewer Headaches: Manual spreadsheet work is nearly eliminated, and reporting for CPAs, investors, and bankers is simple and accurate.
  • Rapid Innovation: Focal’s agile team delivered new features in weeks, not months, directly shaped by Rick’s feedback.

Customer Quote

“With Focal, we finally have a platform made for eCommerce. Their team listened to our needs, moved quickly on key features, and made the transition surprisingly smooth. Now, instead of
managing spreadsheets and multiple disconnected systems, we have one place to handle everything —from inventory to accounting. It’s a game changer for our business.”

  • Rick Hopper, Founder, ReadeREST & Wicked Good

Next Steps

Ready to see how Focal can modernize your eCommerce operations and help you break free from QuickBooks? Contact us today

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