Case Studies

Harvest Gold

Harvest Gold manufactures and sells premium soil amendment products for gardeners and commercial growers, distributing through Amazon, Shopify, Lowe’s, Tractor Supply, and regional nurseries.

The Challenge

  • Disconnected Systems: Harvest Gold managed orders and inventory across SPS Commerce, CommerceHub, ShipStation, QuickBooks Desktop, and Amazon Seller Central, requiring daily manual entry and reconciliation.
  • Compliance Risk: Missing daily inventory updates for retail partners could mean delisting from major channels.
  • No Unified Dashboard: Leadership and staff couldn’t see true sales, inventory, or fulfillment status in one place.
  • Resource Bottlenecks: Key staff spent 20+ hours per month on repetitive tasks.
  • Transition Hurdles: An incoming executive team required future-proof, streamlined operations.
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The Solution

  • Harvest Gold chose Focal Software to unify and automate their eCommerce operations:
  • Custom EDI Integrations: Automated daily inventory updates and order processing for Lowe’s and Tractor Supply.
  • Centralized Order Management: Aggregated orders from all channels into a single dashboard.
  • Seamless Shipping: ShipStation integration for automated label creation and fulfillment tracking.
  • Flexible Accounting: Option to transition from QuickBooks Desktop to Focal’s integrated accounting.
  • Advanced Reporting: Real-time analytics with actionable insights for the new leadership team.
  • White-glove Onboarding: Personalized implementation, training, and support, with flexibility to match changing internal timelines.
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The Results

  • 90% Reduction in Manual Work: Reclaiming over 160 labor hours annually.
  • Automated Compliance: Daily inventory updates eliminate risk of retailer penalties.
  • Scalable Growth: Unified system ready to scale.
  • Seamless Transition: Flexible go-live to align with Harvest Gold’s evolving leadership and marketing strategy.
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Customer Quote

“Bringing on a new team is a big step, and Focal Software has been a true partner—listening to our needs, providing transparency, and offering the flexibility to time our implementation with our business goals. We’re excited to move forward and scale with confidence.”

  • Penny, Owner, Harvest Gold
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Next Steps

Ready to see how Focal can modernize your eCommerce operations and help you break free from QuickBooks? Contact us today

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